Woman working on her laptop through a glass window.

Social media remains vital to your business and influencers can help you use it to its maximum potential. Influencer marketing is one of the most effective digital marketing strategies. At least 61% of people trust a brand because of an influencer’s recommendation. Every dollar spent on an influencer campaign earns an average $5.79. This gives it one of the highest ROIs compared to other marketing strategies. You’re probably looking to hire an influencer for your brand and are curious how to start. An influencer relationship will ideally be long, so be certain to make relationships with the best influencers for your business. Here are some key tips for how to hire an influencer.

Determine Goals and Budget

As with anything for your business, you need to establish a goal and plan for hiring an influencer. Determine the promotion’s length and cost. You should also consider the sizes of influencer you are looking to hire to properly scale the promotion’s budget. Mega influencers bring large followings but also big price tags. Micro- and mini-influencers may have smaller follower numbers, but they boast higher engagement rates, can provide a closer partnership, and will cost your business less. 

The kind of campaign

Part of determining that budget will rely on you determining the type of promotion you’re hoping to get from an influencer. Here are some of the most common types of influencer promotions:

  • One-time mention – An influencer mentions a business in one piece of content 
  • Content integration – Products or services become part of the influencer’s content. For example, a fashion influencer may include a product as part of an outfit. 
  • Collaboration – An influencer works with a company to design a specific product. 
  • Review/Unboxing – An influencer creates content products and/or provides a (hopefully) positive review of your products/services.
  • Long-term cooperation – Sometimes called an ambassadorship. These are prolonged influencer relationships, which can include other kinds of the above campaigns. 

The kind of promotion will determine the cost. A one-time mention may be better suited for an influencer with a bigger audience, where you will have a larger, single payment. Other promotions like content integration, collaborations, and ambassadorships will be longer partnerships and contracts, so plan accordingly.  A digital marketing team can help you determine the right kind of promotion.

Consider Your Target

The strength of influencer marketing comes from their ability to reach and interact with those they influence: their audience. When hiring an influencer, be sure that their community aligns with your own business’ target. A proper match will advocate your business to many potential clients or customers. On the other hand, an engaged audience will mean little if it does not include those likely to be interested in your products or services. 

Fits your Brand

Along with your audiences, your brand and an influencer’s need to align, especially if you plan to have a prolonged promotional partnership with them. Be certain an influencer’s values, messaging, and tone pair well with your own business’. They don’t need to be identical, but they should be collaborative. Research their reputation and consider how that might affect your business. When an influencer’s values or messaging oppose your brand’s, it can lead to confusion, misrepresentation, or even damage your business.

Watch Their Work

When you have determined a prospective influencer you may want to hire, follow their content. The best influencers engage their audience with consistent content.  Watch how they regularly engage their audience. Do they respond to comments? Are they posting content daily or weekly?  These are key performance factors to help you determine the strength and value of an influencer to help your business reach a target. This analysis will also help you determine aspects of their brand and whether their followers are your target audience or filled with ranks of automated bots.

Develop a Relationship

The best relationships with influencers develop organically. You can begin interacting with an influencer by engaging with their content. This allows your business to capture their attention. Even better, you may have a previously built relationship. An influencer may have already recommended your products or services themselves, or you have previously sent them products which they enjoyed. This will put your hiring proposal before others who lack any familiarity with the influencer. 

The Hiring Process – Proper Communication

Once you have chosen an influencer and established a rapport, you need to propose hiring them. Use the preferred communication channels. Many prefer an email and provide one on their profiles. If there isn’t one provided, directly message the account and they should provide you with contact information. For smaller influencers, this communication will often be directly with the influencer themselves, but larger influencers may have a team who help them coordinate promotions and agreements.

In your communications, be clear about the kind of promotion, the products or services, and your goals. Explain to the influencer why you believe their perfect for the promotion, the products/services, and your business. In turn, listen to their suggestions or feedback about the promotion. They know their audience and how to create content. Maintaining this dialogue will be vital to continuing a long-term partnership between your business and said influencer. You can then negotiate payment to draw and finalize a contract. Compensation can take monetary and gifting forms.  

Time to Start

Following these tips will help you be successful in hiring the right influencer, with whom your business will hopefully have a long relationship. The most effective influencer marketing is a sustained partnership where their audience becomes attached to your brand by association.  If you need help creating influencer relationships or planning a promotion, contact Rosewood’s digital services team.  Their social media expertise can help you determine promotion type, find the right influencers, and start building relationships.

A customer using their laptop hooked in to check out

Social media, email marketing, and online advertising all help drive traffic to your business’ website, but the ultimate goal is converting that traffic to purchasing your products or services. From the moment a user accesses your website, there could be numerous moments that encourage or discourage them from making a purchase. You want to minimize the latter and maximize the prior. Your website needs to make that process easy, straightforward, and even encouraging. It needs to hook customers in, so they check out. Seamless and streamlined should be at the heart of your website’s shopping experience. Here are some essential tips to make sure your webstore is providing that smooth shopping experience.

Make Check Out and Booking Easy

A cumbersome checkout or appointment making process is an easy place to lose customers. For this reason, nearly 70% of carts are abandoned. The checkout process should be straightforward and easy to complete. To start, you can provide autofill, such as for addresses, to simplify the process. You can streamline the rest of process with express checkout through digital wallets like GooglePayApplePayShopPayPayPal as payment methods. All these load a user’s previously entered information for a seamless and immediate checkout. Another huge help is to make the promo code area clearly visible. You can even ensure promotions are automatically added. 

If your business is service based, make it easy for customers to contact you and/or arrange appointments. Only 33% of customers prefer scheduling appointments on the phone, meaning you should provide an online booking system for the more than two-thirds of customers that prefer it. For those who prefer direct communication, you should still provide linked contact information so that an email or phone call is only a click/tap away. Alternatively, you can present a fillable online contact form. Remember to keep it simple, so that users only need to provide essentials.

Getting Their Attention

Browsing and searching for just the right thing can sometimes be a fun treasure hunt, but it can also feel like sifting through dirt. The average user’s attention span for a single webpage is only 8 seconds. If customers do not see that right product or service quickly, they are more likely to leave. On the other hand, when customers immediately see products or services they are interested in, they are more likely to stay and browse. 

There are numerous ways to seize people’s attention. Banners on your home page that show a range of popular and new products or services can initially pique people’s interest. Testimonials and reviews can also help secure that attention. If customers come from an ad, email, or social media post featuring a product or service, it should take them to that specific page. Relying on them to find it themselves could leave them confused or frustrated.

Keeping Their Attention – Make Browsing Effective

Once you have gotten their attention, customers can be inclined to browse. However, the browsing experience still needs to be smooth and simple. Users should be able to easily find and move through products or services that interest them. To start, categories on each page will help customers immediately filter down to their interests. A search with filters is a simple way to help customers find their specific quarry. Showing similar items/services or those purchased together by other customers provides a curated browsing experience. Popups about product stock or deals can also guide and motivate customers to purchase. If they are repeating customers or clients, you can also use plugins to provide them with tailored recommendations based on their purchase history.

A Guiding Hand

At no point do you want a user to become lost while using your site. That can lead to confusion, frustration, and them leaving your website. Provide clear directions for customers to move through their shopping or booking experience. A clearly visible checkout or booking button on the top of every page on your website ensures customers are always only one click away from when they decide to move onto that next crucial step. After customers add an item to their cart, present an unobtrusive popup that confirms the addition and prompts them to check out or continue shopping. Keep call to actions like these as subtle nudges. Large popups or forced redirects can be overwhelming or confusing. 

Getting Their Attention Back

Although many carts are abandoned, that doesn’t mean people have lost interest. Sometimes life gets in the way. One of the best ways to get users back is abandoned cart emails. These automated emails remind customers about the products they have left sitting in their cart.  Personalized automations, like cart abandonment and product recommendations, are extremely effective for regaining a customer’s attention. Their average open rate is over 41% with a click rate of 26%, giving you another chance to hook them in for that checkout.

The Essential Information

Customers and clients will want to know certain things about a product or service. Leaving them to contact you or search for the information on another site will drastically increase the likelihood of them abandoning their cart or booking. Provide the essential details they should know. Measurements, size charts for clothing, shipping lengths, service timelines, and other specifications are all important details customers will want to know. 

If customers approach your business regularly with a question about a product, take that as a cue to add that information to the product or service page. A set of questions you commonly receive about your business or service, such as shipping, should prompt the creation of a frequently asked question (FAQ) section. 

Similarly, reviews are a valuable resource. You don’t want customers to go to another site to find them. Shopify provides plugins that add your own or connect Google reviews. These testimonials tell customers other essential information not provided in specifications, while increasing brand trust and authenticity.

Testing

You shop plenty online yourself. Test your website or have an associate try. User experience (UX) testing is one of the most valuable ways to ensure your online store’s functionality. If something is missing or not immediately apparent in your own run-throughs, that suggests a space for improvement. Similarly, listen to customers’ questions. Some might contact you about an issue with their user experience. That information is extremely valuable for streamlining and simplifying other users’ experience.

There’s Always Room for Improvement

Every moment they leave your site increases the likelihood of an abandoned cart or booking. Providing that optimal experience to help your customers check out requires constant monitoring. Keep your eyes and ears open. If you’re hoping to improve your website’s checkout rate, Rosewood’s web design team knows all the best practices. Our marketing team will make sure your ads are giving users a proper welcome and can also help you set up those personalized email automations that keep them returning.

Deanna busy at her desk.

At Rosewood Marketing, we use the e-commerce platform Shopify to build beautiful and effective online stores. Shopify has a robust toolset that allows it to create stores for businesses of various sizes and types. For small and large businesses, it supports online product sales, brick and mortar locations, service-based businesses, and even subscription models. Shopify also has a wide suite of plugins called apps, that increase your online store’s functionality even further. Most of these apps are free to start and include scaling subscription fees for extended functionality. There are tons to choose from, so to help you find the best, here are our favourite Shopify apps and why you should love them too.

Frequently Bought Together

Upselling is one of the simplest ways to boost sales. We love Frequently Bought Together because it provides immediate and smart product recommendations to those shopping for products on your store. It’s simple in concept yet powerful in practice. It has a wide set of customization tools, comprehensive stat trackers, and you can even create bundled discounts. All of these make this app an easy favourite .

Klaviyo

Klaviyo has swiftly become one of digital marketing bests. It provides an advanced suite for email and SMS marketing that is hooked directly into your Shopify store. Klaviyo provides a wide set of templates that allow for beautiful, branded communications with advanced HTML features. That comes along with a wide set of email and SMS automations that connect directly into your Shopify store. These allow for audience segmentations, abandoned cart reminders, product recommendations, and win-back campaigns that help drive sales.

Privy

Privy is an all-in-one app for your store’s digital marketing. This ecommerce omni-tool provides your online store with on-site popups, email marketing, and SMS messaging. Privy’s email and SMS messaging has similar functionality to Klaviyo, but with limited functionality and support for fewer contacts. It’s better suited to smaller scale communication. It also integrates directly with MailChimp. However, its on-site popup functions are where Privy particularly excels and earns our love. Popups can motivate users to sign up to your newsletter, click on cross-sells, or spin a contest wheel. 

Sales Popup 

Popups help drive conversions by making online shopping more convenient. Sales Popup excels at social proof and creating urgency. It can inform users about a product’s recent sales and amount sold as proof of wider interest. It can also notify a user about limited stock or show a sale to motivate purchases. Just be sure not to overwhelm your shoppers with too many popups. This will make shopping on your online store stressful or agitating, rather than exciting or thrilling.

Zipify Pages

Just like in a physical store, you want to welcome customers when they arrive to your online one. Zipify Pages is perfect for creating elegant landing pages that greet and guide your customers. Along with an easy builder, Zipify allows you to A/B split test different landing pages, create call-to-action sticky buttons, display product carousels, and highlight cross sells. All of these features help a user know they’ve come to the right place.

Smile

Loyalty programs are effective for customer retention. 84% of consumers say they are more likely to stick with a brand or business that offers a loyalty program. We love Smile as the perfect Shopify app for adding a loyalty program to you online store. After an easy setup, Smile can add loyalty points, referral rewards, a VIP program, and more to boost brand loyalty. All of this helps with customer acquisition and retention.

Google Customer Reviews

Customer testimony is important for helping build consumer trust and your brand’s authenticity. 89% of users read online reviews before purchasing a product or service, and 59% of buyers use Google reviewsGoogle Customer Reviews is a Shopify app that adds Google review functionality to your store. It can add a seller rating badge to your website, display product and store ratings on Google shopping listings, and automatically request and collect customer reviews. This specific app doesn’t have a subscription fee. Instead, it only costs a one-time $25 dollar charge to add to your store.

Product Reviews

Shopify also offers their own Product Reviews app. This app adds a review system directly into your store so customers can easily view and leave purchase reviews on items and services in your store. It also includes tools to easily review, publish, or hide reviews. They can even be exported into a spreadsheet. Plus, as a bonus, since this app is developed by Shopify, it’s completely free to add to your Shopify store.

Just the Start

These apps will provide a wide slew of features to your online store that increase its potential to drive sales. You don’t need to start adding all of them now. Consider what features are most essential and beneficial for the moment. Build those up before you find your store loaded with partial features.

There are even more great apps to consider. Shopify’s wide feature set and these powerful apps make it perfect for every kind of business. If you’re Interested in developing a Shopify store, want some help picking your perfect apps, or taking your ecommerce to its highest functionality, contact Rosewood’s web design team. If you need help with Klaviyo or another email service, our marketing team can provide you with stunning email communications.