Apple Privacy Policy Affects Small Business'

Pumpkin Spice season approaches, and that means the next iOS is right around the corner. Just like the last couple updates, Apple has announced a repertoire of new privacy features for iOS 16 to help protect users’ privacy. Android 13 released just yesterday with some new privacy features as well but for now is still behind Apple. Data protection is important for users, but how does it affect the metrics you collect for effective of your marketing?

Data Collection and Privacy

The data you receive from consumers, users, and your audience is incredibly informative. Information like what products someone views or what pages someone visits, allows you to tailor your promotions or content to their interests. It lets you communicate effectively and efficiently. It shows you what marketing is working and what is not. All of that can help your company grow. That data and the metrics they create are incredibly important for your business, but for users, that data is also precious. It is something they trust you with, and they do not want that trust and their privacy breached. 

Data privacy has become an increasing concern on the internet. In a KPMG survey from last year, 86% of users were concerned about their data’s privacy. That worry is valid. The past month saw a dozen security violations with large corporations. A mother and daughter were recently shocked and angered when Facebook gave Nebraska police their private message logs. User information is not just a shopping cart or wishlist. It also includes more sensitive, personal information like messages, emails, addresses, and credit cards that users are regularly providing businesses. In turn, many nations and the European Union have passed legislation that restricts when, how, and what kind of data companies can collect. The FTC in the US announced just five days ago that it would be “cracking down on commercial surveillance and lax data security practices.” Software developers and device manufacturers like Apple have also been increasing the default privacy protections they provide. This is great for users’ security but affects the kind of information you can collect and how. 

Apple Privacy – Mail Privacy Protection

Last year, Apple released Mail Privacy Protection (MPP) as part of iOS 15. MPP hides users’ IP addresses so senders cannot see their location, related internet activity, or even whether they opened the email. That’s all potentially valuable information for a business or marketing team. Android lacks a similar feature, but in Canada, over 57% of people are using iPhones. In email tracking services, MPP can also falsely inflate your open rates. Any inbox with MPP active will be recognized in the tracker. However, MPP can open an email without the user ever actually opening and seeing the email for themselves. Unfortunately, a tracker cannot tell the difference whether this was an MPP “open” or your recipient’s. 

Those false positives lead to bloated open rates and a false, larger discrepancy in open-to-click rates. Most email services will allow you to ignore MPP opens, and it is best to do so. They are simply not a reliable or informative data set. Remember, MPP only affects open rates. Your click rates will still be accurate. Focusing on those clicks will allow you to keep track of your engaged audience and ensure your catering to their interests and preferences.

MPP will still deny other information that may valuable, such as location and other internet activity. The goal then, is conversion rates: getting recipients to visit your site, where they can provide you with more information. 

The End of Third-Party Data

The information users provide to your site when they access and use it is first-party data or cookies. This is any information you gather from your customers directly. For the past while, internet advertising has relied primarily on third-party cookies. Third-party data works through websites sharing information between one another. This is how Google Ads and Meta Business (Facebook and Instagram advertising) work. They use a user’s wider internet activity to target them with appropriate ads according to their browsing history. This is why if you put something in your cart on one site, you might suddenly start seeing ads for that very product elsewhere or even everywhere.

More recently, marketing has started moving away from third-party cookies. Some internet browsers have started blocking these trackers by default, like Mozilla Firefox and Safari (remember that 57% market share of Canadian phones?) Apple and Android have similarly been allowing users to block tracking in apps. Notably Google Chrome, which 65% of people worldwide use, still allows third-party trackers. Google has said they will also be blocking them for the past two years, but last month again delayed those plans to 2024. Third-party ads are still an important part of Google Ads, which makes up 80% of the company’s revenue. Similarly, Facebook advertising is a staggering 98% of Meta’s revenue. Those same ads have also been especially important for small businesses. The move away from third-party ad targeting is and will more severely affect smaller businesses that have relied on them to grow and reach potential customers and clients. They will need to invest into new marketing efforts.

Leaving Third-Party Data Behind

So, while third-party cookies will still work for targeting Chrome users, companies should also focus their marketing on first-party data. Your emails and websites can still gather valuable information about your audience and customers as the world moves away from third-party data. As a result, marketing should focus on converting customers. Creative marketing on social media is a productive method for attracting and expanding an audience and convincing potential customers to visit your website. Effective email automations will have customers regularly returning. Fun, survey quizzes with a bonus discount code are a great incentive for customers to provide you with more detailed information.

Rosewood Can Help 

Currently third-party tracking can still prove beneficial for small businesses, but they will see increasing decline in ROI in this sector as Apple and other companies increase dedication to privacy. Rosewood recommends every business start investing into first-party data collection with effective social media, tailored email automations, and creative content that drives conversion rates. 

Rosewood’s web design and marketing services will make sure you are collecting and effectively using that precious data from (potential) customers. We will soon be officially offering email marketing services as well. We are familiar with a suite of both third- and first-party tools and services so you can learn more about your customers and help your business grow in the face of increasing internet privacy. With an elegant website and effective marketing, users will want to trust you with their information.

New Privacy Policy Changes Information Gathered From Customers.

Why Website Accessibility is Important for your Business

Since January 2021, small business have been receiving notices for non-compliance of Web Accessibility. Don’t know what Web Accessibility is and why it matters to you, your business, and the wider industry? Let Rosewood tell you and help you stop getting all those citations. There are some key website accessibility aspects that you should consider.

Web accessibility has become a technical standard. It is extremely important for your business’ website as well as the general internet. Your website provides worldwide access for people to discover and learn about your business. It is often one of the first impressions someone has of your brand. It is critical to your company’s success and growth. So you want to be sure that your website can accessed and browsed by people with a range of hearing, movement, visual, and cognitive abilities. You want your website to welcome its users, not scare them off. Some simple examples to increase accessibility are ensuring that all writing is easily legible and understandable, providing subtitles and captions for videos and audio. In addition, making the website usable with just a keyboard. 

Does your website need to be accessible?

Web accessibility is the basis for an accessible internet, and it means your website can be used by more potential customers or clients. Every website should be accessible for the public. For some businesses it’s also legally required. In Ontario since January 2021, the Accessibility for Ontarians with Disabilities Act (AODA) requires that a public sector organization or any business with at least 50 employees must make their public websites accessible. According to the Web Content Accessibility Guidelines (WCAG) 2.0 at compliance levels A and AA.

As a result, they have begun issuing non-compliance notices to business not meeting these requirements. British Columbia is currently finalizing its own accessibility act this year which will have similar requirements. While 2.0 is the current requirement, the World Wide Web Consortium (W3C) has already released 2.1, 2.2 will be published this September. Version 3 is an early draft. It is a good idea to future-proof your site for these upcoming revisions. Plus it will only make your business’ website more accessible. 

Our Founder Deanna Simone, recommends finding out if your website needs to be accessibility compliant prior to starting the development process on your website.Website accessibility is extremely important for your website’s users, and improving accessibility on your website will also improve its SEO, meaning search engines like Google will prioritize your site.

How can Rosewood help?

Our web-design services will apply their expertise to make your website comply with these standards to provide users an accessible experience. Our team can help you build a new site that’s accessible, functions smoothly, and looks elegant on most of the major platforms. Including WordPress, Shopify, Squarespace, and Wix. While it’s better to design a website as accessible from the start, it’s not always easy or possible to build a replacement. That’s why Rosewood is partnered with AccessiBe. This AI-powered software continuously scans a website for any possible accessibility concerns and updates pages to be WCAG 2.1 compliant. 

Whether it’s from the ground up or a revision, our web design experts will ensure your website’s users have a smooth and welcoming experience.

The above key website accessibility considerations are important for all device types.
A graphic of a man sitting on a stool taking a photo of a women. These will be used to update the website photos.

You only get one chance to make a good first impression with your customers, which is why it’s so important to put the time and effort into updating your website. If you haven’t reviewed your website photos recently, we highly recommend doing as soon as possible. Keep reading to discover the top reasons to update your website photos to keep attracting new customers to your site.

Make a Great First Impression

When someone visits your website for the first time, you only have a few seconds to make a good impression. Outdated images can completely wreck your chance of converting a browser to a customer. This is why you always need to offer high-quality and up-to date-images that are reflective of your current branding and your current products. If you haven’t replaced your images for years, it may be time to make some updates!

Your Website Photos Should Evolve With Your Business

No business should stay in the same place year after year. When you still have the same images up on your site that you did two or three years ago, it’s clear to customers that you haven’t improved your offerings or your products during this time. Your website needs to show growth and evolution, so make sure you keep updating it with images of recent events and changes within your business. Brand photography and videography services can help you to show a clear tone or message through each image on your site, which is important for consistency and to continue evolving your business.

Keep Your Clients Up to Date With Current News and Events

A picture is worth a thousand words, so it’s the best way to keep your clients informed about the changes within your company. Adding new pictures each week or month shows them the recent activity within your business, and can show off your employees’ achievements and the customer service you offer. You could even feature images of happy customers, showing how dedicated you are to offering the best service or product possible to them. A quick and easy way to do this is linking your Instagram to your website so it is seen as a gallery! 

There’s nothing worse than landing on a website which doesn’t look like you’ve spent any time or effort on it recently, so make sure you take some time out in the upcoming weeks or months to update your site as needed.

These are just a few of the top reasons to keep your website photos updated. Your website is an online storefront for your company, and you need to do all you can to stay ahead of your competition. When comparing two different businesses to purchase a product or service from, you’ll find that the images on your site could be the one thing that stops someone from choosing you in the future. If you need help updating your site this year, get in touch with our team today. We have a team of photographers and videographers with a wide range of specialties.